Refund Policy

Thank you for shopping with TORQUILANTHIX. We strive to ensure that our customers are completely satisfied with their purchases. Please read our refund policy carefully to understand how we handle returns and refunds.

Eligibility for Refunds: If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:

• Items must be returned within 30 days of receipt.
• The item must be in its original condition, unused, and with all packaging intact.
• Proof of purchase is required for all refunds.

Non-refundable Items: Please note that certain items are non-refundable, including but not limited to:

• Gift cards
• Downloaded software products
• Customized or personalized items

Process for Returning Items: To initiate a return, please contact our customer service team at [email protected]. Once your return is approved, you will receive instructions on how to send the items back to us.

Refunds: Upon receipt of your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

For any questions: If you have any questions or concerns about our refund policy, please contact us at [email protected], and we will be happy to assist you.